Returns & Exchanges
We want you to love your skin and your results, which is why we offer a 30-day satisfaction guarantee on all CLEARSTEM Skincare products. If a formula isn't the right fit for your unique skin needs, we are here to help with a seamless return or exchange process.
Start Your Request
Visit our online returns portal and enter your order number and shipping zip code to initiate your return or exchange.
Print Your Label
Select the items you wish to send back and download your prepaid shipping label provided by our system.
Pack and Ship
Securely pack your items in their original packaging if possible, attach the prepaid label, and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing