Frequently Asked Questions
Everything you need to know about your CLEARSTEM experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. You will receive a tracking number via email as soon as your order has been processed and shipped from our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs, within 30 days of the delivery date.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All CLEARSTEM products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times for international orders vary depending on the destination and customs processing.
How can I track my order?
Once your order ships, you will receive an email containing a direct link to your tracking information. You can also log into your account on our website to view your order history and status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay installments.